Refund Policy
Transparent and fair refund policies for your assurance
Overview
At CommonInsightCenter, we recognize that plans can change, prompting the need for a straightforward and equitable refund process. This document details the criteria under which refunds might be granted for yacht chartering services.
Please examine the details of this policy thoroughly prior to booking. By reserving a charter with CommonInsightCenter, you accept adherence to these refund conditions.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Eligible for: A complete refund excluding service charges
Processing Time: 5-7 business days
Processing Fee: €50 for transactions made by card
Conditions: Cancellation must be communicated in writing through email or telephone
24-72 Hours Before Charter
Eligible for: Half of the total cost of the charter
Processing Time: 7-10 business days
Processing Fee: €25 subtracted from the refund amount
Conditions: A valid reason is required; additional administrative costs will be incurred
Less than 24 Hours Before Charter
Eligible for: No refund can be issued
Exception: Consideration for emergency situations is possible
Alternative: Offering credit for a future charter might be an option, subject to management's decision
Conditions: Proof is necessary for emergency situation claims
Weather-Related Cancellations
Our Weather Guarantee
Your safety is our priority. Should the weather conditions be deemed hazardous for yacht operations by our certified captain, we provide adaptable alternatives:
- Full Refund: If rescheduling is not feasible, a full refund will be supplied
- Reschedule: You can postpone your charter to a subsequent available slot with no extra charges
- Charter Credit: A credit note that is effective for 12 months following the original charter date
Weather Assessment Process
The procedure for weather assessment includes:
- Analysis of wind patterns and velocity
- Evaluation of sea conditions and wave dimensions
- Forecasts related to visibility and precipitation
- Notifications and advisories issued by the Coast Guard
- A professional safety review by our captain
Decision Timeline: Decisions on weather cancellations are finalized at least 4 hours before the planned departure.
Medical Emergency Refunds
Emergency Circumstances
We acknowledge that medical emergencies happen unexpectedly. Such incidents may qualify for exceptional refund consideration:
- Unexpected sickness or injury provoking hospitalization
- Passing of an immediate family member
- Unanticipated military deployment or emergency recall
- Being summoned for jury service or other legal obligations
- Natural disasters impacting travel plans
Documentation Requirements
For processing requests of emergency refunds, the following proof is necessary:
- A medical statement or documentation from a hospital
- A death certificate, if relevant
- Official military commandments
- Notification of jury duty or legal summons
- Advisories or declarations of an emergency impacting travel
Processing: Refunds due to emergencies are handled within 3-5 business days after correct documentation is received.
Operational Cancellations
Mechanical Issues
In case the vessel allocated to you faces mechanical issues that are irreparable:
- Alternative Vessel: We will endeavor to supply a comparable alternative
- Full Refund: In the instance where no alternative is presented
- Partial Refund: If there is a price difference with the alternate vessel
- Compensation: Extra compensation may be proposed for the inconvenience
Crew Unavailability
In extraordinary circumstances where skilled crew members cannot be sourced:
- Efforts will be made to find a substitute crew if achievable
- A full refund is given if the charter is unable to proceed
- Rescheduling can be done without additional cost
Refund Processing
Payment Method
Refunds will be transferred back via the initial payment mode used when booking:
- Credit Cards: The processing takes 5-7 business days
- Bank Transfers: Processing will be completed within 7-10 business days
- Cash/Cheque: The duration for processing is between 3-5 business days
Processing Fees
Credit Card Processing
A €50 fee applies for cancellations with notice exceeding 72 hours
Bank Transfer Processing
For all refunds via bank transfer, a €25 charge is incurred
International Processing
Additional costs might apply for international processing
Charter Credits
When Credits Are Offered
In certain conditions, instead of refunds, charter credits may be proposed:
- Late cancellations (under 24 hours prior)
- Cancellations due to weather
- Customer-initiated rescheduling requests
- Disruptions in operations
Credit Terms
- Validity: Credits are good for one year from the issuance date
- Transferability: Credits are not transferable
- Value: The full value of the charter excluding fees
- Usage: Credits can be utilized for any available charters
- Expiration: Credits must be used within 12 months and will not be extended
Partial Service Refunds
Service Interruptions
Should your charter experience interruptions or be cut short for reasons attributable to us:
- Refund will be apportioned based on the unutilized duration
- Option for credit on a future charter equivalent in worth
- Offer of complimentary services or enhancements
Guest-Related Interruptions
For charters ended prematurely on account of guest conduct or breaches of safety:
- No refunds for the portion not used
- The entire payment shall be due
- Potentially arising additional fees
Dispute Resolution
Dissatisfaction with a refund verdict allows you to:
- Apply for an assessment by our managerial team
- Submit further proof or documentation
- Look for mediation via consumer protection entities
- Explore legal channels as permitted by law
How to Request a Refund
Step 1: Contact Us
Start the refund process through:
- Email: [email protected]
- Phone: +34 932 21 74 74
- Face-to-face interaction at our marina office
Step 2: Provide Information
Your request should encompass:
- Confirmation number for your booking
- Date and time scheduled for the charter
- The basis for calling off the booking
- Complementary evidence, where it applies
- Your preferred method for the refund
Step 3: Review and Processing
We'll acknowledge the receipt of your request within a day, evaluate it against our policy, issue a determination within 48 hours, and initiate the refund inside the stated timeframe upon approval.
Important Notes
- All requests for reimbursements need to be in written form
- Refunds are executed in € irrespective of the original payment's currency
- Acquiring travel insurance is highly advised
- Policy modifications can be made with a 30-day notification period
- Refunds adhere to applicable tax laws and regulations
Contact Information
For inquiries regarding refunds or to submit a request for a refund:
Refunds Department
CommonInsightCenter Marine Services Ltd.
Marina Port Vell
Barcelona 08039
Spain
Phone: +34 932 21 74 74
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM